Park Policies & Rules

PORT ELLIOT HOLIDAY PARK

Park Policies

Office Hours:
8am-5:30pm daily, however these may vary in busy periods Arrival and departure

Check-in time
Sites : 12:00pm Cabins : 2:00pm
Check-out time
Sites & Cabins 10:00am

All accommodation tariffs to be paid in advance & are not refundable after check-in. If you require an earlier check-in or late check-out please speak to our Customer Reservations Team.

Cabins or sites
Unfortunately we cannot guarantee particular numbered accommodation during booking or on check-in.

Your site
Please keep your cabin or site clean & tidy & use the facilities provided for drying clothes & rubbish disposal. Everyone appreciates a well kept site, so please remember that we do not allow trenches to be dug in the park, under no circumstances. The use of generators is not permitted in the park.

Children
Children must be accompanied & supervised by an adult when visiting the showers, toilets, playground & jumping pillow.

New arrivals
New arrivals & guests must report to the office before entering the park.

Visitors
Guests are responsible for their visitors behaviour. Visitors vehicles to be left outside the park. Please ensure all visitors have vacated the park by 10pm unless they have been allocated a booking with our Customer Reservations Team. Vehicles We permit a maximum of one vehicle per site/cabin. Vehicles must be parked on your site unless directed by the Customer Reservations Team.

Bicycles, scooters and skateboards
We consider ourselves as a family friendly park where bicycles, scooters & skateboards are permitted. However, it is essential that safety equipment is worn at all times & not to be ridden after dusk or in communal areas. Electric scooters or bikes & trail, quad or mini bikes are NOT permitted within the park.

Speed limit
In the interest of safety, the speed limit throughout the park is WALKING PACE only, not exceeding 8kph.

Boomgates
Misuse of the boom gates including
tailgating, sharing your boom gate pin or allowing other vehicles other than your own, into the park will result in eviction from the park. No refund will apply.

Fires and open flames
Open fires are not permitted in the park.

Smoking
No smoking is permitted inside caravan park buildings & enclosed public areas.

Petrol / gas
Storage is strictly forbidden in the park.

Tree Risk
We have many trees in our park that drop branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk.
We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris.

TV Reception
Please be patient with watching any free-to-air channels on the park’s TVs as there is often poor reception in the area.

General
Prices, rules and policies are subject to change without notice.

Park Management reserves the right to evict any person who fails to obey the park rules. Eviction from the park will result in forfeiture of all monies paid.

Any person found to be damaging park property or that of other guests will be evicted from the park & will be held responsible for repair costs. Additional cleaning costs are applicable if cabins are not left in a clean and tidy state when you check-out.

Noise and behaviour
In the interest of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm.

Music and TV’s should not be audible to adjoining sites.

Parents are responsible for ensuring their children do not disturb the peace & quiet of other park guests.

Offensive behaviour or rowdy parties will not be tolerated & will result in the offenders being evicted from the park.

Bookings

Bookings/Cancellation Policy

All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. 

Any changes to reservations, or cancellations will incur an administration fee*.

All cancellations must be made directly with the park in writing.

Upon cancellation, monies paid (minus any cancellation fees) can be credited to a client account for future staysAny money transferred for future stays at the Parks will only be valid for 12 months from the original reservation date.

No credit or refund will be available for early departures or cancellations once arrived.

 Off Peak Periods

Cancellations received more than 14 days before the reservation date, will receive a refund of monies paid minus a cancellation fee.

Cancellations made within 14 days of the reservation surrender the bond (one night’s tariff). Any remaining monies can be refunded or applied to client account.

Cancellations made within 48 hours of the reservation, surrender all monies paid.

 Peak and Shoulder Periods

Full payment may be required by a designated date; this will be supplied upon booking (approx. 30 days for peak and selected shoulder periods).

Cancellations made before the designated full payment date, will receive a refund of monies paid minus a cancellation fee.

Cancellations made after the designated full payment date surrender all monies paid. If the site booked can be resold, monies paid (minus a cancellation fee) will be refunded.

 3rd Party Bookings

Cancellation policies for 3rd party bookings may vary due to the specific website. Please check the specific cancellation policy included in the terms and conditions of the booking website.

If you would like to discuss any of the above, please ring our Customer Service Team on (08) 8554 2134‬.

Pet Policies

Pets are welcome at the Port Elliot Holiday Park and we are pleased to accommodate your dog.

Port Elliot is a ‘Pet Friendly’ holiday park that allows dogs most of the year, excluding the peak periods and the long weekend. We offer pet friendly camping options available to book so you can bring your favourite pet with you for your next stay.

To ensure that you enjoy your stay with all of our other guests, we must ensure that all dog owners take full responsibility for their dog and ensure they do not disturb other guests when on the property.

Please read the information below to ensure you and your dog can meet the following conditions:

All dogs must be approved at the discretion of management prior to being brought to the park, please contact the park in advance of arrival.

A maximum of only two (2) dogs are permitted per booking.

Dogs are permitted on all unpowered and powered camping sites at the park.

Dogs must be supervised at all times and never left unattended, including inside tents, vans, designated pet friendly cabins or any other accommodation.

When in the park, dogs must be kept on a leash and under your control at all times.

Dogs are not permitted in cabins or in any communal areas (e.g. camp kitchen, amenities block, etc.).

Owners are responsible for cleaning up after your pet which includes toilet duties too!

For health and safety reasons, dogs must not be washed or cleaned anywhere within the park. Additionally, any dog related accessories such as dog blankets should not be washed or cleaned within the park e.g. Laundry washing machines, bathing dogs, etc.

All dog owners, whether you have expressly agreed or not, assume all liability regarding your dog being on our premises and indemnify us against all and any damages, all or any claims or other suits that may arise as a result of your dog being anywhere in our caravan park.

Park Management reserves the right to evict and withhold any refunds from guests whose dog is deemed noisy, disruptive, and aggressive, or is the subject of a complaint/s from other guests.